At the heart of many innovations in healthcare are patients and finding ways to improve the quality of their care and experience. This is perhaps no more true than in the case of artificial intelligence (AI), which offers vast potential for improving patient outcomes through advances in population health management, risk identification and stratification, diagnosis, and treatment. Yet even with this promise, questions arise about how patients will interact with and react to these new technologies as well as how these advances will change the provider–patient relationship. A look at other technologies reveals some insights and possible concerns. Electronic health records, for example, have been known to produce issues with communication.

Chatbots are replacing phone call-based customer service in various sectors. In the healthcare industry is opting Chatbots to help patients in resolving their concerns faster than traditional methods. In the healthcare sector, the patient's experience remains at the top priority. These days the patient-driven healthcare environment is helping the patient to make better decisions. To remain spontaneous, it is the time for the healthcare services to embrace consumer readiness for digital communication via AI chatbot.

How can we bridge the gap between patient expectations and the complex reality of medical diagnosis? The answer, and the future of healthcare, lies in making self-service work through AI, AR, and video. The first two decades of this century saw an information revolution, thanks to widespread internet access. That, in turn, has led to a self-service revolution. We use mobile apps to book theatre tickets, check our bank balances, find the best restaurants.